How secure is my data?
The OneMarket application is hosted from a physically secure Tier 1 data center on dedicated hardware. The primary production application is supported by a remote instance providing for business recovery. Our databases are backed up multiple times each day and copies are electronically rotated offsite daily.
How can I track my savings?
Companies often have unique methods and rules for measuring savings. We can configure your savings methodology into OneMarket and support it with robust reporting to help you understand and account for your savings.
What types of reports are available?
See what your organization buys at a high level or in detail by product category, supplier and opportunity. Track work in progress or view historical job information. Help your supply chain understand why they are missing opportunities. Gain visibility into the performance of your buying teams and the rationale used to make purchase decisions. Understand the impact of interim changes on overall job cost.
What kind of customer service is available?
End-user training is conducted for new OneMarket users. Additionally, newly trained users receive documentation specific to their implementation. Live support is provided by OneMarket Product Application Support Specialists via phone, email or live chat.
Can I customize OneMarket to work within my procurement environment?
Many aspects of OneMarket are customizable via configurable workflow settings. Additionally, new product categories can be easily configured to allow spend capture of other related commodities and services. OneMarket’s flexible Custom Field framework can be used to configure additional data fields unique to your organization.
Can I implement my rate cards in OneMarket?
Yes. OneMarket has the most powerful and flexible rate card engine in the industry. Our rate card framework is highly configurable to manage the simplest and most complex price calculation scenarios. Additionally, OneMarket can support product as well as individual supplier rate cards.
How do I implement OneMarket in my company?
A OneMarket Product Application Specialist will work with your company to understand your current buying processes and design an ideal OneMarket configuration. Our team will implement your initial configuration, conduct buyer and supplier training sessions and provide go-live support. This approach allows your business to focus on managing your spend rather than being bogged down in implementation details.
How can I manage my direct mail campaigns in OneMarket?
OneMarket’s unique Campaign Management module allows companies to easily stay on top of complicated long-term direct mail campaigns. Campaigns can be copied or built from scratch and jobs can be continuously added, changed and released, allowing users to easily deal with the complex project management aspects of larger programs.
What products can I purchase in OneMarket?
OneMarket can be used to procure all marketing and promotional products and services, including promotional items, print, direct mail services, merchandising displays and any other related commodity or service. Individual job components can easily be purchased from one or more suppliers.
Can OneMarket integrate with my corporate ERP system?
Yes. OneMarket leverages the cXML specification, which is used by all major ERP providers as a mechanism for managing procurement-related transactions. Other web services frameworks, as well as legacy integration methods, are supported.
Does OneMarket have international support?
OneMarket is available in multiple languages and has full support for currency conversion as well as international date and number formatting and both English and Metric measurement systems.
